Privacy Policy

This Privacy Policy describes how and when Bella Monte Recovery Center (the “Company”) collects, uses, and shares information about you when you visit our Sites. By using the Sites, you consent to the collection, transfer, manipulation, storage, disclosure, and other uses of information collected from you as described in this Privacy Policy.

Scope of This Privacy Policy

This Privacy Policy applies only to information collected online through our Sites and not to information collected offline, including telephonically, via email, or through any other means. It governs the use of our website and related digital services and explains how we collect, process, and protect your data. If any portion of this Privacy Policy is unacceptable to you, do not use the Website. Your use of this Website constitutes acceptance of this Privacy Policy.

Information We Collect

Automatically Collected Data

When you visit our Sites, our servers automatically log certain information, which may include:

• Internet Protocol (IP) address

• Browser type and language

• Web request details

• Date and time of your request

• Cookie information and unique browser identifiers

• Information about how you interact with the Site

Personal Data You Provide

You may provide personal information when:

• Subscribing to a newsletter

• Filling out a form

• Commenting on a blog

• Contacting us for information or support

• Requesting a placement or consulting service

• Providing insurance or payment details

The types of personal information we collect may include:

• Name, email, phone number, and mailing address

• Insurance and treatment-related details

• Payment information (credit or debit card numbers)

• Health-related information necessary for referrals

We may combine information received through our Sites with data obtained from affiliates or third-party sources to improve our services.

Monitoring and Recording

We may monitor and/or record telephone conversations for quality assurance, training, or security purposes.

Use of Information

We use the information we collect to:

• Process placement and consulting requests

• Personalize your experience and improve our services

• Enhance customer service and respond to inquiries

• Administer promotions, surveys, or other site features

• Ensure compliance with Terms of Use and applicable laws

• Improve the security and integrity of our website

• Conduct research and analysis

• Communicate service updates and marketing promotions

Disclosure of Information to Third Parties

We do not sell or trade your personal information. However, we may share data with:

• Affiliates and business partners assisting in service operations

• Legal authorities in compliance with applicable laws

• Third-party service providers helping with advertising, marketing, analytics, or website operation

• Successor organizations in cases of mergers, acquisitions, or reorganizations

We may also disclose non-personally identifiable information (such as aggregated site traffic data) for marketing or research purposes.

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to:

• Enhance your browsing experience

• Store user preferences

• Monitor site traffic and interactions

• Provide personalized advertisements

We use Google Analytics to collect and analyze website usage trends. You can opt out by downloading the Google Analytics opt-out browser add-on at Google Opt-Out.

Interest-Based Advertising

We may work with advertising networks to deliver relevant ads based on your browsing history. You can opt out of personalized ads by visiting YourAdChoices.

Do-Not-Track Signals

We do not currently respond to “Do Not Track” (DNT) signals due to a lack of industry standards.

Your Rights Regarding Your Protected Health Information (PHI)

Under HIPAA and the California Confidentiality of Medical Information Act (CMIA), you have the right to:

• Inspect and Copy your PHI, with some restrictions

• Request Amendments if you believe your PHI is incorrect or incomplete

• Request an Accounting of Disclosures of your PHI

• Request Restrictions on the use of your PHI (though we are not required to agree)

• Request Confidential Communications about your PHI

• File a Complaint with us or the U.S. Department of Health and Human Services if you believe your rights have been violated

Security Measures

We implement reasonable safeguards to protect your personal information from unauthorized access, alteration, or misuse. However, no security system is 100% secure, and we cannot guarantee absolute data security.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided information without parental consent, please contact us to remove the data.

Email Communications

We take precautions to protect information sent via email but cannot guarantee confidentiality. We are not responsible for any unauthorized access to email communications.

Public Forums and Social Media

Any information you post in public forums (e.g., blogs, message boards, or social media) is publicly accessible. We do not control how third-party sites handle your data.

External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal information.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and your continued use of the Site constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, you may contact us at:

Bella Monte Recovery Center
68111 Calle Las Tiendas
Desert Hot Springs, CA 92240
Email: info@bellamonterecovery.com
Phone: +1 (855) 557-6213